What is SAP TPAM?

TPAM, or Third-Party Applications Maintenance, has undergone significant evolution in recent years, yet its core objective remains consistent. SAP TPAM is a solution aimed at fulfilling the needs and demands of customers. Let’s explore the anticipated developments in SAP TPAM for 2024 and the novel advantages it promises for your business.

ENSURING EFFECTIVE FUNCTIONALITY OF YOUR SAP TPAM

Third-party application maintenance (TPAM) entails entrusting the oversight of a company’s information system (IS) to an external IT service provider through a multi-year agreement. The primary responsibility of the service provider managing TPAM is to ensure the smooth operation of software, including addressing user-reported anomalies, implementing necessary updates for software optimization, and offering user support.

Advantages:

Maintaining comprehensive functional and technical expertise within an in-house IT department, particularly concerning ERP TPAM, can be challenging if not impractical. Outsourcing SAP TPAM enables businesses to leverage these diverse resources, allowing them to focus on managing the software effectively while concentrating on core business operations and expertise.

SAP TPAM AND ITS BUSINESS BENEFITS

Historically, outsourced TPAM often involved long-term contracts with fixed rates that were unrelated to service request volumes, resulting in dissatisfaction among customers. In SAP TPAM, the workload typically correlates with requirements and tends to decrease over time in the absence of significant IS changes.

However, the era of costly and ill-fitting SAP TPAM solutions for businesses has concluded.

For nearly 15 years, Sileron has been delivering tailored services accommodating various service needs, scopes, and budgets.

Transparent Cost Structure

Central to our SAP TPAM approach is transparency in costs. Our model allows you to purchase and utilize credits based on actual requirements. Through our fixed-cost monthly subscription, providing prepaid credit, akin to prepaid telephony credits, ensures fairness in budget allocation. Unused credit is carried forward to the subsequent year, offering a fairer invoicing system that aligns with actual service utilization within your company.

The outcome for you is a budget that is:

Consistent over time and predictable for a given duration.
Managed, as it corresponds to a predefined credit based on the covered scope.
Tailored to contracted services, with credit consumption reflecting actual intervention time.
Flexible, with unused credit carried forward annually.

Moreover, for requests exceeding the budget, our team provides detailed quotes for extended work, offering complete visibility into budget utilization and potential cost reductions.

Bespoke Services

Our SAP TPAM offering provides a catalog of on-demand services, allowing you to select services and maintenance levels according to your requirements:

Corrective maintenance for third-party applications
General application maintenance
Operational maintenance
Training programs
Functional or technical audits
Enhanced local support needs: monthly and annual closures, etc.
Monitoring services

Tailored Scope

Our SAP TPAM services are adaptable to your specific needs, considering:

Actual requirements (functional and technical support)
Involved systems
Organizational constraints (subsidiaries, user count, existing skill sets, etc.)

15 Years of SAP TPAM Expertise

When partnering with Sileron, your IT department gains access to a team boasting extensive experience in SAP solutions and proficient in TPAM best practices tailored to your industry. Responding to client demands, we’ve established a dedicated Services, Maintenance, and Expertise Center for SAP TPAM, staffed with SAP experts capable of offering innovative and agile solutions beyond traditional SAP TPAM realms.

Performance Monitoring

Our SAP TPAM portal allows you to monitor service request progress through user-friendly web tools, supplemented by monthly detailed KPI reports to closely track service requests and associated workloads. Real-time changes in these metrics are also accessible online.

Interested in outsourcing your SAP TPAM maintenance and support? Reach out to our Sileron experts to learn more about our Services, Maintenance, and Expertise Center.

Learn more about TPAM