Selecting the right integrator for your ERP implementation is crucial, and finding the perfect service provider for SAP Business ByDesign support and maintenance is equally vital. The efficiency of your ERP system directly influences your company’s performance.
At Sileron, a third of our support and maintenance clients for SAP Business ByDesign initially implemented their ERP systems with us. This showcases our capability in ensuring seamless transitions and ongoing support.
Client Success Story: Revolutionizing Humanoid Robotics
Our featured client, a leader in humanoid robotics, designs and manufactures interactive and programmable robots. They chose Sileron for comprehensive SAP Business ByDesign support and maintenance.
Scope of Support and Maintenance
Project Overview:
Initially, our engagement involved user training and specific one-off requests for the French branch of this international company. In 2022, we were appointed to manage all support and maintenance for their SAP Business ByDesign ERP in France. Previously, most support was managed in-house via Jira.
Key Details:
| Number of Users | 100+ |
| Monthly Ticket Volume | 200+ requests since August 2022 |
| Ticket Topics | Finance Purchasing Logistics Production Sales |
| Improvement Projects | Centralization of the production system Mass modification of product data sheets License readjustment to better meet customer needs Revision of approval processes Automation of invoice scanning directly in SAP Business ByDesign |
Why Sileron for your SAP Business ByDesign support and maintenance ?
For international companies, managing ERP support and maintenance domestically while leveraging local expertise offers numerous benefits. By outsourcing SAP Business ByDesign support and maintenance, this French subsidiary achieved:
As the client transitioned to an independent company, Sileron facilitated the change. Instead of moving to a new ERP system, we managed the existing system, enabling independent administration and data separation within the multinational structure.
Comprehensive SAP Business ByDesign Support
SAP Business ByDesign maintenance and support go beyond assistance and troubleshooting. A top-notch service provider should:
- Address system upgrades or redesign needs
- Offer comprehensive user training
- Share business and system insights to maximize SAP Business ByDesign’s potential
At Sileron, customer satisfaction is paramount
We ensure seamless integration of SAP Business ByDesign and consistently offer maintenance and support services to enhance user familiarity and system optimization.
Even if your ERP was implemented by another provider, Sileron’s expert team is equipped to take over SAP Business ByDesign support and maintenance. Our clients, including the featured robotics company, appreciate the expertise and dedication we bring to every project.
Sileron as Your Managed Services Provider
In addition to SAP Business ByDesign support and maintenance, Sileron offers comprehensive Managed Services Provider (MSP) solutions. As an MSP, we provide proactive monitoring, management, and support for your entire IT infrastructure, ensuring seamless operations and strategic IT alignment.
Benefits of Sileron’s MSP Services:
- Proactive IT Management: Prevent issues before they impact your business.
- 24/7 Monitoring: Ensure continuous system performance and security.
- Scalable Solutions: Adapt IT resources to meet your growing needs.
- Cost Efficiency: Optimize IT spending with tailored service plans.
- Expert Support: Access a team of skilled IT professionals dedicated to your success.
Ready to Optimize Your SAP Business ByDesign and IT Infrastructure?
Contact us today to learn how Sileron can transform your SAP Business ByDesign experience and provide comprehensive MSP solutions to drive your business forward!
