Since 2013, Sileron has depended on its Services, Maintenance, and Expertise Center to assist you with Third Party Application Maintenance (TMA) and the development of your SAP Cloud systems.
SAP maintenance and expertise hub
As a certified SAP Partner Center of Expertise since 2013, our team of SAP specialists offers remote assistance for your SAP corrective, upgrade, and preventive maintenance requirements. Regardless of whether we’ve finished your SAP ERP implementation project or not, we can aid you in securing the long-term sustainability of your SAP solutions!
A Comprehensive Solution for Maintaining and Supporting Your SAP Cloud Systems
If you’ve chosen SAP Business ByDesign or S/4HANA ERP, SAP handles the maintenance of your Cloud systems. However, overseeing changes and irregularities in your systems remains your responsibility despite SAP’s maintenance efforts.
That’s why Sileron has crafted an all-encompassing offering to ensure optimal support for your SAP solutions.
Our Third Party Application Maintenance (TMA) package encompasses:
meeting all your maintenance monitoring needs
managing your support requests
providing assistance to your users
offering customized training for your employees
Our Sileron Service, Maintenance, and Expertise Centre can fulfill your maintenance requirements from levels 1 to 3.
With the backing of our team and extensive network, you can tap into advanced functional and technical expertise for your ERP SAP S/4HANA Cloud or SAP Business ByDesign!
Our support and maintenance service includes:
CORRECTIVE MAINTENANCE
- Addressing system anomalies
- Preserving your ERP system’s stability
PREVENTIVE MAINTENANCE
- Monitoring changes in your SAP systems
- Offering guidance and assistance in planning and executing changes
PROGRESSIVE MAINTENANCE
- Providing advice on functional, technical, and structural choices to keep your system up-to-date
USER ASSISTANCE
- Supporting your users in their day-to-day needs
TRAINING
- Supplying tools and organizing training sessions at your location to help you master SAP tools (our Services, Maintenance, and Expertise Centre is an authorized training organization and SAP Training partner)
An online platform designed to streamline your TMA requests
To enhance efficiency and enhance oversight, we’ve created a dedicated portal for handling your TMA needs. Our portal functions as a ticketing tool, ensuring swift responses and solutions! Rest assured that your request will be addressed within a mere 4 hours!
A customized offering
Sileron presents you with a tailored subscription model designed to align with your needs and your Information Systems (IS) budget effectively. This means you only pay for the services you actually use!
Your subscription includes:
This subscription grants you access to two types of credits:
Service ticket booklets
Designed to address immediate support needs, each ticket represents a unit of time used to handle requests requiring specific skills over a short duration.
Work unit booklets
Work units are utilized for requests demanding a specialized SAP skills profile available for more than one day.
The rates for service ticket booklets and work unit booklets decrease based on the required volume, offering cost-effective solutions tailored to your requirements.
Why choose Sileron for your maintenance outsourcing?
When embarking on an ERP project, anticipating future system maintenance and upgrade demands is challenging. This holds true whether you’ve opted for SAP S/4HANA Cloud or SAP Business ByDesign! Your company’s growth significantly influences your system upgrades.
Outsourcing your SAP Cloud system maintenance ensures you won’t be caught off guard by your future requirements. But that’s not all—it also enables you to:
- Leverage the expertise of a team of specialized SAP functional and technical professionals in your diverse business areas
- Optimize your Information Systems (IS) budgets based on your actual needs
- Maximize the potential of your SAP systems
- Enhance your responsiveness
To learn more about our maintenance services, reach out to our team of experts!
Our clients have placed their confidence in us…
