”We need an ERP system to structure our business and meet our long-term challenges and ambitions, particularly for our subsidiaries abroad.
This was the request we received when Diabolocom approached us.
Diabolocom, a European leader in Cloud telephony for call centers and sales teams, has been excelling in the industry for 18 years. Their management team sought a European software company to implement a new ERP system. Naturally, we recommended SAP and its robust SAP Business ByDesign solution.
Project Scope: Implementing SAP Business ByDesign for Diabolocom
Background:
Diabolocom is a thriving SME with an international presence. With over 150 employees spread across multiple countries and more than 350 customers in sectors such as retail, automotive, banking, insurance, and property, Diabolocom has experienced significant growth since its inception.
The primary goal of the IS project was to implement an SAP Cloud ERP to support Diabolocom’s digital transformation. Prior to this, their teams were using traditional accounting software more suitable for accountancy firms.
Project Objectives:
Implementation Stages of the SAP Business ByDesign project:
Prepare: gathering customer requirements
(developments, interfaces, add-ons)
Test: testing by key users, with a high level of involvement by the project manager in the case of Diabolocom; training support from the Sileron team
Go live: draw up the changeover plan for a smooth go-live (configuration of the production system, migration of basic data, accounting migration)
Project Details:
| SAP Business ByDesign Implementation Duration | 5 months |
| Custom Developments on SAP Business ByDesign | Automatic update of exchange rates Automatic integration of invoices via email Connectors for Lucca, Zuora, and bank interfaces |
Why Diabolocom chose Sileron for its SAP Business ByDesign Implementation?
”"Our customers recommended Sileron to us because of their excellent support and extensive references. One key to this project's success was the human element. From the start, the roadmap was clear and well-explained. The Sileron team was attentive to our evolving needs throughout the project. Importantly, their proactive management of tickets and minor issues was impressive."
Harry Lara - Head of Finance & Business Controlling Diabolocom
Summary of Success
Diabolocom transitioned from a limited system to an all-in-one solution. With SAP Analytics Cloud, they now produce robust, real-time reports. The deployment of connectors has centralized all their applications within the ERP, saving time, improving information reliability, and allowing teams to focus on higher-value tasks.
Diabolocom’s next step is extending the solution to its international subsidiaries, particularly in Spain, Germany, and the UK.
To view the full video testimonial, visit our Sileron YouTube page:
