At Sileron, we excel in Cloud ERP maintenance and support. When an international group like Airwell trusts us to ensure the long-term viability of their Cloud ERP, we are committed to delivering exceptional service.
About Airwell
The Airwell Group is a leader in thermodynamic solutions. Founded in 1947, the company operates in France, Africa, and across Europe, serving both residential and commercial customers. Airwell’s teams cover 80 countries worldwide, with their flagship product being the heat pump. Today, Airwell is innovating with a service offering that includes predictive and preventive maintenance, a perfect fit with Sileron’s expertise in these areas for Cloud ERP systems.
Airwell’s Cloud ERP Maintenance and Support
Sileron provides comprehensive maintenance and support for Airwell’s SAP Cloud ERP. To streamline this process, we have implemented a Fiori portal for managing service requests. This portal allows Airwell teams to:
- Track all current support and maintenance issues and their status
- Create new service requests
We conduct regular meetings with a Sileron Account Manager to ensure the effectiveness of the project.
Project Highlights :
| ERP System | SAP Business ByDesign |
| Number of Requests Processed in 2023 | 70 requests |
| Examples of Maintenance Projects |
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Why Did Airwell Choose Sileron for their Cloud ERP’s support and maintenance?
”"The advantage is that we can monitor and exchange information via a platform with an email alert each time one of the partners provides a response. At Sileron, we work with a truly multidisciplinary team of business experts. Depending on the problems we encounter with our SAP applications, we have a dedicated expert for the specific issue."
Agnès Chesneau, Transformation Director at Airwell
Client Review
”"Although Sileron wasn't involved in the initial implementation of the SAP solution, the teams managed to take over the project with ease. For instance, we recently integrated an industrial site where we had to implement the production module, which had not been used at Airwell until then. The Sileron teams, with their expertise in these areas, supported us on this project. Sileron also helped us set up EDI with our storage warehouses and connected our business solutions, such as the Lucca HRIS suite, to SAP's Cloud ERP to automatically upload expense reports to the accounts."
Pascal Tailleur, Supply Chain Manager at Airwell
To view the full video testimonial, visit our Sileron YouTube page:
If you have a support and maintenance project for your Cloud ERP like Airwell, contact our team today!
